Three Grades of Service
The Right Service
for Each Piece
Not every watch needs the same attention. Three service grades address different levels of need — from routine upkeep to a full conservation project. The correct grade is discussed with every client before work begins.
← Back to HomeThe Workshop Approach
The workshop treats every service as a documentary exercise as much as a mechanical one. Before the movement is opened, its condition is noted. After it is closed, its performance is recorded at multiple positions over several days. The paperwork that leaves with the watch is a genuine record of what was found and what was done — not a printed template.
Assessment Before Commitment
Every new watch is assessed at no charge. The appropriate service grade is recommended in writing and agreed before the bench is prepared.
Methodical, Undisturbed Bench Work
Each service grade is completed without interruption. Pieces are not hurried through to make room for others. Turnaround estimates reflect genuine working time.
Post-Service Observation
After regulation, the movement runs on the timing machine across temperature cycles before collection. Stability — not just initial rate — is what the workshop checks.
Turnaround
3–5 working days
Maintenance Visit
A short, careful service for watches running reasonably well but due for upkeep. Suited to clients who prefer to work little and often — keeping the movement in good order before small issues develop into larger ones.
The bench work covers battery or winder, gasket renewal, crystal polishing where safe, and a timing check at three positions. The client receives a one-page written summary that notes any concerns to watch over the next year.
What Is Covered
- Battery replacement or winding system check
- Crown gasket renewal
- Crystal polishing where safe to do
- Timing check at three positions
- One-page written condition summary
Price
RM 105
Turnaround
Two weeks
Standard Service with Five-Position Regulation
A complete workshop visit for the movement. The watch is dismantled, each component cleaned in the ultrasonic, lubricated according to the calibre schedule, and regulated across five positions. Special attention is paid to the keyless works and automatic winder, since these are often the source of subtle complaints that owners find difficult to articulate.
A full invoice lists every component and task. The movement then runs on the timing machine for several days before collection — stability across positions and temperature is checked before the case is closed.
What Is Covered
- Full dismantling of the movement
- Ultrasonic cleaning of all components
- Calibre-specific lubrication
- Keyless works and automatic winder inspection
- Five-position regulation and timing machine verification
- Full itemised invoice
Price
RM 560
Turnaround
Six to ten weeks (varies by condition)
Conservation Restoration
A fully-documented restoration for pieces with emotional or historical weight — a grandparent's watch, a vintage acquisition, a piece made in a year that matters. The approach favours preservation: dial cleaning rather than refinishing, case work by stone rather than wheel, and sourcing original spares over modern substitutes when possible.
Clients approve the full scope before work begins. Photographs are taken at each stage of dismantling and are shared with the client at collection alongside the written documentation. Nothing is done quietly or assumed to be acceptable.
What Is Covered
- Full photographic documentation at every stage
- Dial cleaning rather than refinishing
- Case work by stone — no machine polishing
- Search for period-correct original spare parts
- Client scope approval before any work begins
- Complete written restoration report on collection
Price
RM 3,420
Choosing the Right Grade
| Feature | Maintenance RM 105 |
Standard RM 560 |
Conservation RM 3,420 |
|---|---|---|---|
| Full movement dismantling | |||
| Ultrasonic cleaning | |||
| Five-position regulation | 3-pos only | ||
| Period-correct parts sought | |||
| Stage photography | |||
| Written service summary | |||
| Best for | Running watches needing routine care | Watches overdue for a full service | Valuable or sentimental vintage pieces |
Standards Across All Services
Secure Storage
Every piece is held in a locked cabinet when not on the bench and tagged with its intake number throughout the service period.
Moebius Lubricants
The correct Moebius grade is used at each point — not a compromise oil. Lubricants are stored to specification and replaced before their stated shelf life expires.
Demagnetisation
Every movement is demagnetised as a routine step. Magnetic interference is a common cause of rate instability and is addressed before regulation begins.
Client Approval at Every Stage
If anything unexpected is found during service, work stops and the client is contacted. No additional expense is incurred without explicit approval.
Itemised Documentation
Every standard and conservation service is documented in full. The workshop holds copies for seven years — useful for insurance, future service planning, or provenance records.
Workshop Insurance
All pieces in the workshop's care are covered by the workshop's contents and liability insurance. Clients are welcome to ask for details at intake.
Pricing at a Glance
All prices in Malaysian Ringgit. Initial assessment at no charge. Final price confirmed before work begins.
Not Sure Which Service Fits?
Bring or send the watch and the workshop will assess it and recommend the appropriate grade in writing — at no charge and with no commitment required on your part.
Request an Assessment