Legal Documents
Privacy Policy
Last Updated: 10 April 2025 | Tukang Warisan, Lorong Maarof, 59000 Kuala Lumpur
Tukang Warisan ("the Workshop", "we", "us") is committed to handling your personal information with care and transparency. This policy explains what data we collect, why we collect it, how we use it, and what rights you have. It applies to our website at tukangwa and to all interactions with the workshop, whether online or in person.
1. Data Controller
The data controller responsible for your personal data is Tukang Warisan, Lorong Maarof, 59000 Kuala Lumpur, Malaysia. You may contact us at privacy@tukangwa regarding any data protection matter.
2. What Data We Collect
Data You Provide Directly
- Full name and contact details (email address, telephone number)
- Postal address (for courier-based service clients)
- Details about the watch being submitted (brand, model, fault description)
- Service correspondence and written records
Data Collected Automatically
- IP address and browser type (via web server logs)
- Pages visited and time spent (via analytics cookies, if accepted)
- Cookie preferences stored in your browser's local storage
3. How We Use Your Data
- To provide the service: Intake records, service documentation, invoicing, and collection coordination
- To communicate with you: Responding to enquiries, updating you on service progress, notifying you when your watch is ready
- To maintain service history: Workshop records are retained to support future service visits and ensure continuity of care
- To improve the website: Aggregate analytics data helps us understand how visitors use the site
- Legal compliance: Retaining transaction records as required under Malaysian tax and business law
4. Legal Basis for Processing
We process your data under the following bases:
- Contractual necessity: To carry out the service you have requested
- Legitimate interest: To maintain service records and communicate about your watch
- Consent: For analytics and marketing cookies, where you have given explicit consent via our cookie banner
- Legal obligation: For records required under Malaysian law (Personal Data Protection Act 2010)
5. Data Retention
- Service and contact records: retained for seven years from the date of service
- Financial transaction records: retained for seven years as required by Malaysian law
- Marketing communications: until you withdraw consent
- Website analytics data: aggregated and anonymised after 26 months
6. Data Sharing
We do not sell, rent, or trade your personal data. We may share data only in the following circumstances:
- With courier services: When arranging collection or delivery of your watch (name and address only)
- With parts suppliers: Watch serial details only, never personal contact information
- Legal requirements: If required by Malaysian law, court order, or regulatory authority
7. Cookies
We use cookies to keep the site functional and, with your consent, to understand how it is used. Details of each cookie type and your controls are explained in our Cookie Policy.
8. Security
Client records are held in a password-protected system. Physical documents are kept in a locked premises. Correspondence containing sensitive watch or personal information is transmitted over encrypted connections (HTTPS). We review our security arrangements periodically.
9. Your Rights Under the PDPA 2010
Under Malaysia's Personal Data Protection Act 2010, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Withdraw consent for processing where consent is the basis
- Request that we cease processing your data for direct marketing purposes
To exercise any of these rights, write to privacy@tukangwa. We will respond within 21 days.
10. Third-Party Links
Our website may occasionally link to external pages (courier tracking, parts suppliers). We are not responsible for the privacy practices of those sites. Please review their own policies before sharing information with them.
11. Children
Our services are directed at adults aged 18 and above. We do not knowingly collect data from individuals under 18. If you believe a minor has submitted personal data to us, please contact us at the address below and we will delete it promptly.
12. Changes to This Policy
We may update this policy from time to time. Changes will be noted with a revised "Last Updated" date at the top of this page. Continued use of the site after a revision constitutes acceptance of the updated policy.
13. Contact
Data protection enquiries: privacy@tukangwa
Tukang Warisan, Lorong Maarof, 59000 Kuala Lumpur, Malaysia
Telephone: +60 3-2094 7621