Bench Work
Done with Care

Bring or send the watch and the workshop will assess it at no charge. A brief note is written explaining the recommended service and why. You are under no obligation to proceed. Many clients find this initial conversation useful even if they decide to wait.

The Standard Service opens the movement completely, cleans every part in the ultrasonic, replaces worn lubricants, regulates across five positions, and runs the piece for several days before it leaves the bench. Two weeks accounts for proper drying, observation time, and any minor adjustments after the initial regulation.

Yes. The Conservation Restoration service is built specifically for older pieces. The approach favours working with what is there rather than replacing it. Where original parts are unavailable, sourcing is discussed with the client before any substitution is made.

No. Each service grade has a published price, and the scope is agreed in writing before work begins. If something unexpected turns up during the service — a cracked jewel, a worn cannon pinion — the workshop will contact you before proceeding with any additional work.

Write to the workshop first and a packing guide will be sent to you. The recommended method uses a padded inner box, the original case or a substitute, and a tracked courier with declared value. The workshop takes responsibility from the moment the piece is received at the door.

Client details and watch records are kept in a private ledger and are not shared with any third party. Photographs taken during a restoration are used only with explicit permission. The workshop follows personal data guidelines in line with Malaysian privacy standards.